Refund policy

Return and Refund Policy | PureSoft Towels

At PureSoft Towels, we are committed to providing premium-quality towels that bring comfort, softness, and luxury to your everyday routine. Your satisfaction is important to us, and we aim to make your shopping experience smooth and enjoyable.

Please read our Return and Refund Policy carefully before placing your order.

1. Return Policy for Towels

We accept eligible return requests within 7 days of delivery.

To qualify for a return, the product must:

  • Be unused and unwashed.

  • Be in its original condition and packaging.

  • Have all original tags and labels, where applicable.

For hygiene and safety reasons, used or washed bath towels, hand towels, bath sheets, and washcloths cannot be returned unless they are damaged, defective, or incorrect upon delivery.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect towel product, please contact PureSoft Towels within 48 hours of delivery.

To help us resolve your issue quickly, please provide:

  • Your order number.

  • Clear photos or videos of the product.

  • A short description of the issue.

After reviewing your request, we may offer a replacement or refund, depending on the circumstances.

3. How to Request a Return

To request a return or exchange for your towel order:

  1. Contact us through our Contact Us page.

  2. Provide your order number and reason for the return.

  3. Wait for our team to review your request.

  4. Follow the return instructions provided by our customer support team.

Please do not send any product back before receiving return instructions from PureSoft Towels.

4. Refund Policy

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method, where possible.

Please allow 5–10 business days after refund approval for the refund to be processed. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

5. Exchange Policy

If you receive a damaged, defective, or incorrect towel product, you may contact us to request an exchange.

Exchanges are subject to product availability.

6. Return Shipping Costs

For damaged, defective, or incorrect products, PureSoft Towels will cover the return shipping costs.

For other eligible returns, the customer may be responsible for return shipping costs.

7. Order Cancellation Policy

If you wish to cancel your towel order, please contact us as soon as possible.

Orders that have already been processed or dispatched may not be eligible for cancellation.

8. Contact PureSoft Towels

If you have any questions regarding our Return and Refund Policy, product returns, or refund requests, please contact us through our website's Contact Us page.

We are here to help you enjoy a comfortable and satisfying shopping experience with PureSoft Towels.

PureSoft Towels — Premium Comfort, Everyday Luxury.